Begin work on the implementation of quality management system with an order for the company "to start work on the development and implementation of quality management system for compliance with ISO 9001 . " This order usually reflects the date (when to start), position and name, the one who will deal with it. This is the basis for the commencement of work. Sometimes forget about this order and have to write in hindsight, when you want to attach to the package of documents for certification.

Then the fun part. If your company does not have an experienced personalschika (personnel officer), the next step would be to write a job description for yourself. And as people around you have a rather vague idea (even after the presentation ) that you're still going to do, here it is important to take a drop too much and do not miss the requirements of ISO 9001 p.5.5.2 "Management Representative". Because then, on certification , conversing with the external auditors will have to answer for each line and provide compelling evidence that you really do. In my experience, were a company, which at the time of my arrival, there were no job descriptions at all. That is like honey in Winnie the Pooh - he is like and it just does not. Everything seems like they know what they are doing and what they are accountable, and ask to read - no (usual in such cases, the answer). And had to deal yet, and that - to put together, with all agreed, uniform issue. Valuable experience, I tell you.

Sometimes it happens that one specialist in quality is not enough to get - and then begins to develop the quality of service (quality department, where some traditions). And here it is also important to remember to order the establishment of service quality (quality department). On the date, title and full name (personal composition, so to speak), the main problem, who is heading. It is important to link this with the recruiting command. That is, either the transfer of some employees in service quality (department), or for the job there, too. Then the need for certification. Again, do not forget about the job description.

Lesson 2: Order 'to begin work to develop and implement a quality management system for compliance with ISO 9001 ", officials intruktsii for themselves and their charges, the order" On the establishment of service quality (quality department). "