APPENDIX A

ANNEX A (informative)

Methodology used in the development of the vocabulary

A.1 Introduction

Versatility of the family of ISO 9000 requires:

- Technical description, but not in the technical language;

- A coherent and harmonized vocabulary comprehensible to all potential users of the standards for quality management system.

The concepts are not independent of each other, and analysis of the relationships between the concepts of quality management systems and their ordering in the system of concepts are a prerequisite for an agreed vocabulary. This analysis was conducted with the development of the vocabulary specified in this standard. Since the graphical representations of concepts used in the development, may be useful in terms of information, they are reproduced in A.4.

A.2 The contents of the entry and replacement rules

The concept forms the unit of the transition from one language to another (including variants of one language, such as American English and British English). In each language, the most appropriate term for the concept of complete clarity in the language, ie used approach is not a literal translation.

Definition is constructed by describing only those features that are essential for the identification of concepts. Important information related to the concept, but is not essential for its description is given in one or more notes to the definition.

The replacement of the term to its definition with minimal syntactic changes should not be changes in the value of the text. Such a substitution provides a simple method to verify the correctness of the definition. However, if the definition is complex and contains several terms, the replacement is better to produce, taking one or at most, two definitions together. Complete replacement of all the terms will syntactic constraints and will be useless in the transmission of values.

A.Z links between concepts and their graphical representation

A.Z.1 Terms

In terminology work connection between the concepts are based on the hierarchical relationships between the features of such a way that the most economical description of the concept formed by the name of his species, and describing the characteristics that distinguish it from standing up or subordinate concepts.

There are three main types of relations between the concepts contained in this application: rodovidovye (A.3.2), partitive (A.3.3) and associative (A.3.4).

A.3.2 Rodovidovaya link

Subordinate concepts within the hierarchy inherit the attributes of the superordinate concept and contain a description of the features that distinguish them from the superordinate (parent) and coordinate (subordinate) concepts, such as connection of spring, summer, autumn and winter with the time of the year.

Rodovidovye relations are depicted graphically in the form of a fan or a tree without arrows (see Figure A.1).

Figure A.1 Graphical representation rodovidovoy connection

A.3.3 partitive relation

Subordinate concepts within a hierarchical system are part of the superordinate concept, for example, spring, summer, autumn and winter can be defined as part of the year.

Partitive relations represented in the form of a rake (Figure A.2). Individual parts are represented by one line, and multiple - two.

Figure A.2 Graphical representation of partitive relation

A.3.4 The associative relationship

Associative relations are not as economical as rodovidovye and partitive relation, but they help determine the nature of the relationship between two concepts in the framework of concepts such as cause and effect, action and place, action and result, tool and function, material and products.

Associative relations are represented by one line with arrows at each end (Figure A.Z).