Usually by writing policies in terms of quality I'm starting to work on quality management system in compliance with the requirements of ISO 9001 in the company. It is very rare but it happens that quality policy says CEO . As it should be, if the CEO trained the ideology of the ISO, if he understands what he needs for a quality management system, if it is a true leader.
In other cases, the quality policy says an expert on quality. You will need to draw up a meeting with the CEO and see how he still sees his company as its positioning in the market what it wants to achieve. And using the sketches and drawings on the quality of specialist prepares several policy options. The director chooses the most attractive and specialist in quality makes this option to Quality Council . should familiarize colleagues with the founding document of the quality management system, and perhaps even hear opinions different from the views of directors, that's fine too.
Since together with the Policy should outline objectives of the company, then the other two options - you can register all in one document and then he will be called "The policy and quality objectives" can be divided, and there will be a separate policy and objectives of the company separately. It is important to relate to one another. I prefer the second option. Politicians from smooth flow to achieve the stated objectives of heights. And then I draw a tree company's goals. Their (use) a little bit. Four, five - more than enough. Can be less. Importantly, it is wise to this approach. Because for every goal you must select a criterion, but also an indicator of achievement. And develop a plan or program to achieve them. And within these larger goals - "Increase profits", "Reducing the cost of production" and so on - need to deploy targets for each unit. And just identify criteria and indicators. And do not forget to review the objectives for Quality Council.
Having a tree in front of goals to easily find the company's processes. And when the processes are identified and their owners (managers, as you wish), then draw a landscape Process trick.
Very elegant on the certification audit, looks Process landscape on the wall at the CEO. We can add to the exposure matrix responsibility to comply with the requirements of ISO 9001, but must also be reasonable to approach the case. To allow the size of the cabinet, so the director was aware of the fact that on his wall, a.
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<<To allow the size of the cabinet, to the director himself was aware of the fact that on his wall, a.
The truth is not always necessary to him)
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How to download a standard?
Dear Dasha. Combine the existent policies and quality objectives are possible, but unwise: politics is built on many years, the goals may change each year and even more often. Consider in this light, what do you recommend an uncomfortable practice. Second, the quality objectives, as a rule a lot. The new version of the standard specifically accented at the fact that a product must also understand the results of processes. This is not news, so always understood, but most readers do not guess. And if the goal of achieving the performance outcomes of processes is also a goal of quality, then you can not confine ourselves to 5.4 goals. Incidentally, the above examples you fail objectives - it is not objective in the blasts of quality.
Further, the policy goals do not follow. The policy dictates in which direction to act, setting and achieving quality objectives.
Dear Nicholas. I do not claim to ultimate truth. I'm just describing a personal experience. I agree with you that it wiser to separate politics from the organization's objectives. And then decompose to produce goals easier and clearer. And as a document entitled "Objectives" are living separately. But in practice, policy still contains the mission and major goals of the organization. My CEOs so it was understandable. And to complete separation of the Policies and Goals reached later, but still reached. Does not agree with you that the policy is built for many years. The policy is subject to review and update at least once a year. It's in a stable company and a stable economic environment, we have to work that position themselves in the same quality for years to come? And on purpose, by the way, however, as tastes differ. What are the selected company to achieve those objectives and will be in terms of quality. The quality management system applies to all activities of the company, not only on production of the product. And if your company "increase profits" is not a goal in terms of quality, it does not mean that it can not be selected. System can be covered and the financial department, you have not thought about it?