A great miracle happened, and funding for the different right now and will not name, and the company has earned.

Alelluyya! Thank you, whoever you were not there.

Who is that, as a specialist in quality - give Quality Council ! Sorry for taftalogiyu. When the company went on administrative leave (the so-called simple now fashionable), I literally did not have one day to spend Quality Council, dedicated to the presentation of the Report on the analysis of the quality management system for a set period of time.

Held. Clarity, let me tell you, a great thing. But all in order.

Since the report is written to the CEO in particular, and to senior management in a broader sense, I try to provide information as you can more clearly. According to the principle - less text, more pictures! Charts, diagrams, and preferably in color, and always with an explanation. Pictures are not only easier to understand, but also contribute to the development of curiosity among the general director. If not honor, at least pictures look.

Not for anyone (those who are engaged in quality management systems for compliance with standard ISO 9001 , sympathizers, as well as accompanying persons does not count) is not a secret that the ISO 9001 laid the mandatory requirements for the input data for analysis. Paragraph 5.6.2, as I remember now.

a) the results of audits. There happened at the first shock esteemed colleagues. It's one thing to agree with the number of nonconformities by signing the registration sheet mismatches, the Act on the results of internal audits, corrective action plans. It's quite another thing to see yourself as a high column of red, especially in comparison with other units and other processes. And cries - this can not be, so I did not stand - do not leave unattended. I had to explain once again how I took this data.

b) contact with the consumer. Here, a special shock did not happen. Although with this, we are fine. The company has developed a method of assessing customer satisfaction, so the data is only gathered together.

c) the effectiveness of processes and move up the product. Here stood hubbub and barking .... (V. Vysotsky) was very ambiguous assessment of the impact of one process