6.1 Provision of resources
The organization shall determine and provide the resources needed to:
a) implement and maintain the QMS and continual improvement of its effectiveness, and
b) increase customer satisfaction through the implementation of its requirements.
6.2 Staff
6.2.1 General
Personnel performing work affecting product quality shall be competent on the basis of appropriate education, training, skills and experience.
6.2.2 Competence, awareness and training
The organization shall: [hidepost = 3]
a) determine the necessary competence for personnel whose work affects the quality of the product
b) where applicable, provide training or take other actions to achieve the required competency
a) evaluate the effectiveness of actions taken
g) ensure that employees understand the value and importance of its activities and its contribution to the achievement of quality objectives,
e) maintain appropriate records [/ hidepost] education, training, skills and experience (see 4.2.4).
6.3 Infrastructure
The organization shall determine, provide and maintain the infrastructure necessary to meet product requirements. Infrastructure includes, as applicable:
a) buildings, workspace and associated services
b) equipment for the process (as part of the material and software), and
c) supporting services (such as transport, communication or information system).
6.4 Operating Environment
Organization [hidepost = 3] to define and manage the work environment needed to achieve conformity to product.
NOTE. The concept of "working environment" refers to conditions under which work is performed including physical and environmental factors (such as noise, temperature, humidity, lighting or weather [/ hidepost] conditions)
