5. Management's Responsibility

5.1 Management commitment

Top management shall provide evidence of their commitment to develop and implement a quality management system and continually improve its effectiveness by:

a) communicating to the organization the importance of meeting customer as well as legislative and regulatory requirements;

b) establishing a quality policy

c) ensuring the establishment of quality objectives;

d) conducting management reviews, as well as

e) ensuring the availability of resources.

5.2 Customer Focus

Senior management should ensure that customer requirements were defined and implemented to improve customer satisfaction (sm.7.2.1 and 8.2.1).

5.3 Quality Policy

Senior management should ensure that the quality policy:

a) is appropriate designation of the organization;

b) includes a commitment to comply with requirements and continually improve the effectiveness of quality management system;

a) provides a framework for establishing and analyzing the quality objectives;

g) was brought to the attention of staff and understood within the organization, as well as

d) is reviewed for its continuing suitability.

5.4 Planning

5.4.1 Quality Objectives

Senior management should ensure that quality objectives, including those necessary to meet requirements for product [see 7.1 and] have been established for the corresponding functions (activities) and levels within the organization. Quality objectives must be measurable and consistent with the quality policy.

5.4.2 Quality management system planning

Senior management should ensure that:

a) to plan a quality management system in order to meet the requirements specified in Section 4.1, as well as to achieve the goals, as well as

b) Maintain the integrity of the quality management system, when planned and implemented changes in the quality management system.

5.5 Responsibility, authority and communication

5.5.1 Responsibility and authority

Senior management should ensure that responsibilities and authorities are defined and communicated to the staff of the organization.

5.5.2 Management representative

Top management shall appoint one member of management who, irrespective of other responsibilities, shall have responsibility and authority that include:

a) Ensuring that processes needed for quality management systems were established, implemented and maintained in working order;

b) Submission of reports to senior management on the functioning of the quality management system and needs to be improved, as well as

c) ensuring the dissemination of awareness and customer requirements across the organization.

Note. The responsibility of a management representative can include liaison with external parties on matters relating to the quality management system.

5.5.3 Internal Communication

Senior management should ensure that within the organization had been set up communication processes, and to ensure that communication on the quality management system.

5.6 Management review

5.6.1 General

Senior management should, at planned intervals to analyze the quality management system to ensure its continuing suitability, adequacy and effectiveness.

This review shall include assessing opportunities for improvement and need (need, need) to changes in the quality management system, including policies and objectives in terms of quality.

Shall be maintained a record of the management review (see 4.2.4).

5.6.2 Input data for analysis

The input to management review should include:

a) the results of audits;

b) on customer feedback

c) the functioning of processes and compliance products;

d) on the status (state), preventive and corrective actions;

e) the action taken on the basis of previous management reviews;

f) changes that could affect the quality management system, as well as

g) the recommendations for improvement.

5.6.3 Review output

Output (results) from the management review shall include any decisions and actions related:

a) to improve the quality management system and its processes;

b) to improve the product with respect to the (relatively, in terms of) the requirements of the consumer, as well as

c) the needs of the resource.